We are a small business based out of Ohio. We also offer high quality business and industrial products at incredibly low prices. If you have any questions, we would love to hear from you! Thank you for visiting our store! The HKResale Team (Holly, Kyle, Jason, Nate & Aly).Each item is carefully packaged to ensure it arrives to you safely. All of our items come from our warehouse located in Wadsworth, Ohio 44281. Our customer service hours are Monday through Friday from 8:00 a. They should also include the original box and/or packaging with all tags included.